FREQUENTLY ASKED QUESTIONS
Not sure about something? We’ve got you.
DELIVERY
How long will it take to receive my order?
Each piece is handmade to order, so please allow up to 3 working days for processing. UK orders are sent via Royal Mail 2nd Class and usually arrive within 2–3 working days.
Do you ship internationally?
We ship worldwide via our Etsy store. If you're outside the UK, head over to Bitter Bloom on Etsy to place your order.
Can I track my order?
Tracking is available as an optional upgrade at checkout. If you choose tracked shipping, you’ll receive a tracking number once your order is dispatched.
What if my package hasn't arrived?
If your order hasn’t arrived within the estimated delivery time, please double-check the shipping method you selected at checkout.
If you chose tracked shipping, you can use the tracking link sent in your dispatch email to see where your package is.
If your order was sent with standard (untracked) shipping, Royal Mail typically delivers within 2–3 working days, but delays can occasionally happen — especially during busy periods.
If it’s been longer than 7 working days, get in touch via the contact page or email contact@bitterbloom@gmail.com
QUALITY
What materials do you use?
All of our jewellery is crafted from high-quality stainless steel, known for its durability and resistance to tarnishing.
Is your jewellery waterproof?
Yes! All of our pieces are waterproof, sweat-proof, and tarnish resistant - perfect for everyday wear.
RETURNS
Do you accept returns or exchanges?
We want you to love your jewellery. If there’s an issue, please contact us within 14 days of delivery, and we’ll find a solution. Due to hygiene reasons, we cannot accept returns on earrings.
OTHER
Do you offer custom jewellery?
Yes! I love creating unique pieces. If you have a design in mind or want a custom size, send me a message via the contact page
Can I stock your jewellery in my shop?
I’m always open to wholesale inquiries. If you’re interested in carrying Bitter Bloom pieces, please get in touch via the contact page or by email contact.bitterbloom@gmail.com
I have another question
Didn’t find what you were looking for? No problem — just head to our contact page or email contact.bitterbloom@gmail.com